Return of Unwanted Product:
If you decide to return an unwanted product please follow these guidelines:
Please contact us before returning items to ensure timely refund or exchange and to verify the item is returnable. All returnable items have a 30 Day Return Policy. Items returned in original undamaged packaging in new and unused condition will receive a full refund. Please note many chemicals cannot be returned due to federal shipping regulations. If the return is a result of thebackyardpool.com error or defective product we will cover return shipping costs, for other returns the customer is responsible for return shipping costs. Please note, items that no longer work due to incorrect installation are not eligible for return due to defect. Items returned due to defect will be tested upon return.
If you would like us to send a prepaid return label and subtract the cost from the refund please let us know (many times we can get discounted shipping rates). Please get a tracking number for any return shipments to ensure the item’s safe return. We unfortunately cannot refund items lost in the mail without return tracking numbers as there is no way for us to locate the package and get the product back. If the item was shipped free on a voluntary return, we reserve the right to subtract our actual shipping cost from the refund.
Exchanges can sometimes be made for products; please contact us first if you are interested in making an exchange. In many cases for a domestic exchange we will ship the exchange product at no cost. The customer is responsible for all shipping costs on international exchanges.
Thebackyardpool.com will not charge restocking fees on products in new and unused condition in original packaging. However, opened or used packages will incur a 20-50% restocking fee according to damage. Please contact us before returning as a limited number of items including chemicals cannot be returned. Please understand this is necessary to keep our product prices as low as possible, as most returned product cannot be resold.
Returned items can be shipped to:thebackyardpool Returns
2985 Water Tower Pl
Chanhassen, MN 55317
You can contact us through our contact form here